Refund Policy

Effective date: July 30, 2026

This policy explains how refunds are handled for purchases made in Say The Word: On Beat, including removal of ads and any in-app purchases or subscriptions.

Purchases are processed by Apple and Google

All payments in Say The Word: On Beat are processed through the Apple App Store or Google Play, not directly by us. Because of this, refunds are issued and approved by Apple or Google according to their own policies — we do not have the ability to charge or refund your payment method directly.

How to request a refund

If you purchased on iPhone or iPad:

• Visit reportaproblem.apple.com and sign in with your Apple ID
• Find the Say The Word: On Beat purchase and select "Report a Problem"
• Follow Apple's instructions to request a refund

If you purchased on Android:

• Open the Google Play Store app and go to Order History
• Find the Say The Word: On Beat purchase and select "Request a refund" or "Report a problem"
• Follow Google's instructions to complete the request

Refund eligibility

Apple and Google each set their own refund windows and eligibility rules, which are outside of our control. In general, refund requests are more likely to be approved when made shortly after the purchase date.

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